Terms & Conditions
Terms & Conditions of Use
Version 1.5
Date Updated: August 12, 2022
These Terms and Conditions of Use apply to and are binding upon you if you use our Games. Please read and review these Terms and Conditions of Use (the “Agreement”) along with the Privacy Policy, Responsible Social Gaming Policy, Rules Regarding Fortune Coins, Customer Eligibility Requirements, and any other documents which form part of our documentation (the “Documentation”) before using our Website. By using our Website, you acknowledge that you have read, understood, and accepted this Agreement and our Documentation. Your continued use of our Website signifies that you accept any updates made to this Agreement. If you do not agree with any part of this Agreement, please do not use our Website.
This Agreement is subject to binding arbitration and a waiver of class action rights as detailed in Section 9.
Definitions
The following definitions apply to this Agreement:
“Account” means your user account with us, which you sign up for at www.fortunecoins.com;
“Covered Information” means information which includes first and last name, address, e-mail address, phone number, and
an identifier which allows a specific person to be contacted either physically or online;
“Data Protection Officer” means the person designated by us to address data protection matters related to the Service.
“Eligible Participant” means a person who has met the requirements in our Customer Eligibility Requirements document;
“Fortune Coin” means the in-game currency as defined in the Rules Regarding Fortune Coins;
“Game(s)” means any social game that we offer through our Website.
“Gold Coin” means the in-game currency used to play standard Games;
“Participant” means any person who obtains Fortune Coins, participates in games using Fortune Coins, and/or redeems
Fortune Coins;
“Permitted Territory” means any territory in which we permit our services to be offered. We reserve the right to change our Permitted Territories at any time in our sole discretion. Information on Permitted Territories is set out in our Customer Eligibility Requirements document;
“Rules Regarding Fortune Coins” means document setting out the rules regarding the collection, use, and redemption of
Fortune Coins;
“Service” means any of the services available through our Website or mobile applications;
“Third Party Game(s)” means a Game or Games which are provided by a third party.
“User” means a person who uses the Service.
“Website” means our website at fortunecoins.com;
Eligibility
To use the Services, you must:
Be an Eligible Participant;
Open an Account
Not be one of Our employees, affiliates, subsidiaries, holding companies, advertising agencies, or any other company or individual involved with the design, production, execution or distribution of our Games and their immediate family and household members.
Accounts & Website Access
Inorder to play the Games offered through our Website, Users must first open an Account.
Opening an Account requires that you choose a unique Account name and password, along with any other information requested through our registration form. All details provided during Account registration must be accurate and kept up to date.
The name associated with your Account must match your legal name and identity. The name associated with your Account must also match the name on any credit card or form of payment used to deposit money into your Account.
Users are only allowed to open one Account. Attempting to open multiple Accounts may lead to closure of all your Accounts.
You are responsible for keeping your Account details, including your password and any payment information, safe and secure. This includes being responsible for all purchases (whether or not these purchases were authorized by you). If you think that any of your information tied to your Account has been compromised, please notify us immediately.
You are not permitted to transfer Gold Coins or Fortune Coins across Accounts, nor are you permitted to accept Gold
Coins or Fortune Coins from other Accounts.
All actions taken using your Account are your responsibility. This includes any purchases made, whether authorized by you or not.
If no activity has taken place through an Account for eighteen (18) months, we reserve the right to deactivate said Account.
Any Prizes remaining on an Account deemed to be inactive will be transferred to the User through the method(s) provided during Account registration upon deactivation.
If you have not completed all documentation required to redeem a prize, and if we are not able to contact you in a reasonable time using the contact method provided by you, you may forfeit the prize.
Closing your Account is possible by contacting support@fortunecoins.com and requesting your Account be closed.
It is your responsibility to withdraw any Account balance remaining within seven days of requesting an Account closure.
After seven days, your Account will be closed and any balance remaining in your Account will be forfeited.
We take responsible social gaming seriously. For more information on an Account time-out or Self-exclusion, please see our Responsible Social Gaming Policy.
We reserve the right to limit, suspend, close or refuse to open an Account for any reason deemed necessary. This includes, but is not limited to, any abuse of our staff or any false statements made about Us. If any purchases are subject to a chargeback request, your account will be immediately suspended and we may close your account. If, for any reason, your purchase of Gold Coins are subsequently declined, you must contact us immediately to resolve this matter. If you do not contact us immediately, we may block your account and refuse to redeem Fortune Coins.
We may offer certain Eligible Participants early access to the Website or certain functionality on the Website (“Early
Access”). During the Early Access period, certain features on the Website may be disabled. By participating in the Early
Access period you understand and agree that you will have no recourse against us related to your experience on the
Website during the Early Access period.
You agree not to attempt to damage, deny service to, hack, crack, reverse-engineer, run scripts, access or attempt to access our APIs, alter parameters, engage in brute force attacks, or otherwise interfere (“Interfere”) with the Website.
If you in any way Interfere with the Website, you agree to pay all damages incurred by us. We will cooperate with authorities in prosecuting anyone who Interferes with the Website or otherwise attempts to defraud us or any other parties through use of the Website. We reserve the right to deny any or all access to the Website, to any User for any reason, at any time, in our sole discretion. You agree that we may block your access at any time, and at our sole discretion we may disallow your continued use of the Website without notice. We reserve the right to take any action we may deem appropriate in our sole discretion with respect to violations or enforcement of the terms of this Agreement, and we expressly reserve all rights and remedies available to us at law or in equity.
Playing Our GamesIt is your responsibility to make sure that you understand the rules of any Game offered on our Website before playing.
Foreign exchange transaction fees incurred through the purchase of Gold Coins are your responsibility.
The payment method that you choose to use to purchase any Gold Coins must be registered under the same first and last name used during registration of your Account.
We reserve the right to declare your participation in any of our Games to be void in our sole discretion.
All decisions made by us as to the administration and operation of our Games are final and binding.
All purchases of Gold Coins are final. No refunds will be given.
NO PURCHASE NECESSARY. You may receive 500 Fortune Coins as a free claimable reward. Please follow the instructions in section 3.2 of the Rules Regarding Fortune Coins document - https://www.fortunecoins.com/sweep-rules
Prize Redemption
All prize redemptions are subject to this Agreement.
Please read our Rules Regarding Fortune Coins where we explain the rules that must be met in order to become eligible to redeem Prizes.
We reserve the right to ask you for verification documents upon registration and/or before processing financial transactions.
Examples include: Proof of income Copy of photo identification, such as a Passport or Driver’s License Documents showing proof of residence, such as a utility statement Proof of ownership for any payment method used to deposit or withdraw funds Failure to send in requested documentation may result in the closure of your Account. Responsible Social Gaming PolicyWe take responsible social gaming seriously and have put in place measures promoting responsible social gaming. Please see our Responsible Social Gaming Policy for more details on how we want to help you play our Games responsibly. Privacy Policy
We are committed to the protection of your privacy and personal data. Any use of your personal data will be done in accordance with our Privacy Policy. If we partner with a third party whereby they carry out certain functions for Us, we may be required to share your personal information with them. Your use of our Website and consent to this Agreement, gives your consent for us to share the necessary information with third party partners.
LicenseThrough this Agreement, we are granting you a personal, limited, non-exclusive license to use our Website for your non-commercial use. To the fullest extent permitted by applicable law, this license granted to use our Website is non-transferable. The license may not be rented, leased, lent, sold, redistributed, or sublicensed in any way. The license rights granted to you herein are also subject to the limitations set forth below. Any use of the Product in violation of these limitations is a serious violation of these Agreements and subjects you to immediate termination of your license. You agree that you will not, under any circumstances: Exploit or reverse engineer any Games or the Website, for any commercial purpose Use any unauthorized third-party software that intercepts or collects information from or through our Website Violate any applicable law or regulation in connection with your use of our Website Disrupt or assist in the disruption of: (i) any computer, device or server used to support our Website; or (ii) any other User’s use of our Website
Interfere or attempt to interfere with the operation of the Website in any way through any means or device including, but not limited to, launching a denial of service attack, spamming, hacking, or uploading computer viruses; or Reproduce, distribute, display, transfer or use any part of the Website except as expressly authorized by Us; Scrape, copy, aggregate, redistribute, alter, reproduce or re-use any user’s information accessible through the Website. You understand that access to the Website may result in access to other user’s information as set out in the Privacy Policy available at https://www.fortunecoins.com/privacy-policy which is protected by applicable data protection and privacy laws and regulations. You understand, acknowledge and agree that any Personal Information from other users constitute our confidential information. Binding Arbitration and Class Action Waiver READ THIS SECTION CAREFULLY. IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
Binding Arbitration
Any concerns should be addressed to our customer support department at support@fortunecoins.com . If a resolution cannot be reached by the parties through customer support within 30 days from the initiation of the complaint, either party may pursue binding arbitration as the sole means to formally resolve claims, subject to the terms set forth below.
All claims arising out of or relating to this Agreement, the parties’ relationship with each other and/or your use of the Website shall be settled through binding arbitration.
This arbitration provision will be governed by the Arbitration Act, 1991 (Ontario) in the interpretation, applicability, enforceability and formation of this Agreement notwithstanding any other choice of law provision contained in this Agreement. You shall be responsible for the costs of the arbitration.
Disputes referred to arbitration shall be resolved by a single arbitrator. The arbitrator shall be agreed to by both parties.
The place of arbitration shall be Toronto, Ontario. The language of the arbitration shall be English. The arbitrator shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability, or formation of this Agreement, including without limitation any claim that all or any part of this Agreement is void or voidable, or whether a claim is subject to arbitration. The arbitrator shall grant any relief that would be available in a court under law or in equity. Any award granted by the arbitrator is binding on the parties and may be entered as a judgment in any court of competent jurisdiction.
Under no circumstances will any Participant be permitted to obtain awards for, and all Participants hereby waive all rights to claim any punitive, incidental or consequential damages, or any other damages, including attorneys’ fees, other than Participant’s actual out-of-pocket expenses (the costs associated with participating in this Promotion), and Participant further waives all rights to have damages multiplied or increased. Class Action Waiver
Any arbitration shall be conducted in the individual capacities of the parties only. No class action or other representative action will be undertaken. The parties expressly waive their right to file any class action or seek relief on a class basis. Opt-out of Arbitration
You may opt-out of the provisions contained in the arbitration and class action waiver provisions described above by sending written notice of your decision to opt-out to the following address: 10-8707 Dufferin Street, Thornhill, PO BOX #174, Ontario, Canada L4J 0A6
Please include your first name, last name and a brief statement indicating that you decline to be bound by the arbitration provisions found in this Agreement. Your decision to opt-out must be received within 30 days of accepting this Agreement.
Jurisdiction and Applicable Law All issues and questions concerning the construction, validity, interpretation and enforceability of this Agreement, or the right and obligations of Users, are governed by, and construed in accordance with, the laws of Ontario, without giving effect to any choice of law or conflict of law rules.
Copyright Notice
We expect that all of our Users respect our intellectual property rights.
All of the materials used by us in delivering our Website to you including, but not limited to, the software, images, graphics, photographs, animations, videos, music, audio and text are owned by us.
Your use of our Website does not grant you any rights in our copyright materials.
You do not have permission to use any of our copyright materials without our express written permission.
Third Parties
Our Website may enable or require access to other third party materials, games, services or websites (“Third Party Materials”).
By using our Website, you agree to all Third Party Materials, which may include Terms & Conditions and Privacy Policies set out by Third Parties.
Under no circumstances are we responsible for any issues you have with Third Party Materials, including Third Party Games. If you have an issue with a specific game, we strongly recommend contacting the provider of the Third Party Games directly to resolve your issue.
Indemnification
You agree to indemnify, defend and hold harmless Us and Our affiliates, and Our respective officers, directors, owners, agents, employees, contractors, information providers and licensors (“Indemnified Party’’ or collectively “Indemnified Parties”) from and against any claims, liability, losses, costs and expenses incurred by an Indemnified Party in connection with:
Any breach by you of this Agreement;
Your use of our Website;
Any payments made to your account;
Any decision made by you to opt-out, Self-Exclude, or otherwise pause or close your Account;
Any withdrawals made from your Account; and
Any prize redemption.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER WE NOR OUR SUBSIDIARIES, LICENSORS OR AFFILIATES SHALL BE LIABLE IN ANY WAY FOR DAMAGE OR LOSS OF ANY KIND RESULTING FROM (A) THE USE OF OR INABILITY TO USE THE WEBSITE INCLUDING WITHOUT LIMITATION LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION; (B) THE LOSS OR DAMAGE TO ACCOUNTS, STATISTICS, INVENTORIES, VIRTUAL GOODS, OR USER PROFILE INFORMATION; OR (C) INTERRUPTIONS OF SERVICE INCLUDING WITHOUT LIMITATION ISP DISRUPTIONS, SOFTWARE OR HARDWARE FAILURES, FAILURES OF ANY THIRD PARTY BILLING SOLUTIONS OR OTHER SERVICES, OR ANY OTHER EVENT WHICH MAY RESULT IN A LOSS OF DATA OR DISRUPTION OF SERVICE. IN NO EVENT WILL WE BE LIABLE TO YOU OR ANYONE ELSE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, REMOTE, SPECULATIVE, PUNITIVE OR CONSEQUENTIAL DAMAGES.
IN NO CASE SHALL OUR LIABILITY EXCEED THE AMOUNT THAT YOU PAID TO US DURING THE SIX (6) MONTHS PRIOR TO THE TIME YOUR CAUSE OF ACTION AROSE.
WE SHALL NOT BE LIABLE FOR ANY ATTEMPTS BY YOU TO USE OUR WEBSITE BY METHODS, MEANS OR WAYS NOT INTENDED BY US. WE ARE NOT REQUIRED TO PROVIDE REDUNDANT OR BACK-UP NETWORKS AND/OR SYSTEMS. NOTHING IN THESE AGREEMENTS WILL OPERATE SO AS TO EXCLUDE ANY LIABILITY WE MAY HAVE IN RESPECT OF EITHER FRAUD, DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE IF ANY PART OF THIS AGREEMENT IS DEEMED UNLAWFUL, VOID OR FOR ANY REASON UNENFORCEABLE, THEN THAT PART SHALL BE DEEMED SEVERABLE FROM THE REST OF THE AGREEMENTS AND SHALL NOT AFFECT THE VALIDITY AND ENFORCEABILITY OF THE REMAINING PROVISIONS.
GeneralWe may amend, alter, delete, or add to this Agreement at any time without notice to you. Any changes made to this Agreement shall take effect immediately upon their publishing to the Website. You agree to review this Agreement regularly to stay current with changes that have been made. Whole Agreement
Unless otherwise indicated, this Agreement supersedes all prior oral or written Agreements, arrangements or understandings between us. You acknowledge that you are not relying on any representation, agreement, term or condition that is not set out in this Agreement or the Documentation. Force Majeure
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations set out in this Agreement that is caused by events outside of our reasonable control. No Agency
Nothing in this Agreement shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between you and us. Explanation of Terms and Conditions
We believe this Agreement to be fair. Should you need any advice regarding any part of our Service, please contact us directly at info@fortunecoins.com. Payment for Service
A substantial portion of the payments made by you to us goes towards providing our entertainment services, which includes running our servers, developing and running our platform, and covering our operating costs such as customer support, rent, payroll, maintenance and other overhead costs.
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